Refund Policy

At KartComfort, your satisfaction is our top priority. This Refund Policy outlines the terms and conditions for requesting a refund, exchange, or return of products purchased from our website. By making a purchase with KartComfort, you agree to this Refund Policy.

1. Eligibility for Refunds

• Refunds are available for products that are damaged, defective, or incorrect at the time of delivery.
• Products must be returned in their original condition, packaging, and with the receipt or order confirmation.
• Refund requests must be submitted within 7 days of receiving the product.

2. Non-Refundable Items

• The following items are not eligible for a refund:
• Products that have been used, worn, or damaged after delivery.
• Customized or personalized items, unless they are defective or damaged.
• Products purchased during a clearance or special promotion (unless stated otherwise).

3. Refund Process

• To request a refund, please contact us via email or phone with your order details:

📧 Email: kartcomfort@gmail.com
📞 Phone: +977 974-8819078

• Once your request is approved, you will be instructed on how to return the product.
• Refunds will be processed within 7–10 business days after receiving the returned product.
• Refunds will be issued via the original payment method used during the purchase.

4. Exchanges

• Exchanges are possible for products that are damaged, defective, or incorrect.
• If the requested replacement is not available, a refund will be processed instead.

5. Shipping Charges

• Shipping charges are non-refundable unless the refund is due to an error on our part (e.g., wrong or defective product delivered).
• You may be responsible for covering the return shipping costs unless stated otherwise.

Contact Us

📧 Email: kartcomfort@gmail.com
📞 Phone: +977 974-8819078